I found a spelling mistake.
I was offended by a puzzle.
I was offended by an ad.
I lost my progress. How do I get back to where I was?
I bought some coins but they didn't appear.
I paid to remove ads but I'm still getting ads.
I found a bug/technical issue.
I have another question or comment.

I encountered an ad that I can’t close.

Unfortunately, sometimes ads can have technical issues. If you have encountered a buggy ad, please send an email to support.ios.ng@minimega.zendesk.com, let us know which ad so that we can report it to the ad providers. A screenshot of the offending ad will help us track it down.

I found a spelling mistake.

Generally we try to avoid words with ambiguous spelling e.g. (COLOR vs. COLOUR) if we do use a word with ambiguous spelling, we tend to go with the American version.

If a particular puzzle is localised then we sometimes use the local spelling e.g. (SYDNEY HARBOR vs. SYDNEY HARBOUR). The English language is fluid and always open to interpretation, we celebrate this.

Daily Puzzles are designed by the community, if you see something that is a legitimate typo/spelling mistake or there is an incorrect answer please rate the puzzle as "1 star".

If you find an error in a puzzle created by us, please let us know. Send an email to support.ios.ng@minimega.zendesk.com and we will fix it as soon as possible.

I was offended by a puzzle.

It’s never our intention to offend anyone with our word puzzles, and we sincerely apologise. Bonza Planet is played around the world and sometimes things can get lost in translation. Please send an email to support.ios.ng@minimega.zendesk.com and let us know which puzzle.

I was offended by an ad.

Unfortunately, some ads can feature unwholesome themes. If you have encountered an offensive ad, please send an email to support.ios.ng@minimega.zendesk.com, let us know which ad so that we can report it to the ad providers. A screenshot of the offending ad will help us track it down.

I lost my progress. How do I get back to where I was?

Please make sure you are correctly signed into iCloud and Game Center. Some players have had success restoring progress by signing out and signing back into Game Center.

You can skip to any puzzle in any puzzle pack, simply choose a pack and tap on any puzzle to play it.

I bought some coins but they didn't appear.

Please send an email to support.ios.ng@minimega.zendesk.com. Tell us how many coins you bought and approximately when you made the purchase. We will get back to you as soon as we can.

I paid to remove ads but I'm still getting ads.

You can make a purchase to remove ads between puzzles, but you still need to watch an ad to request a hint. You can toggle “Ads for Hints” in settings. If you are still experiencing issues with ads please send an email to support.ios.ng@minimega.zendesk.com. We will get back to you as soon as we can.

I found a bug/technical issue.

Opps! Sorry about that. It would help if you could tell us more information. Please send an email to support.ios.ng@minimega.zendesk.com with more details:

What version of Bonza Planet are you using?
What device are you using?

What were you doing when the issue happened?
Were you able to replicate the issue?

A screenshot will also help us diagnose the issue.

I have another question or comment.

We welcome your feedback and comments. Please contact us at support.ios.ng@minimega.zendesk.com We will get back to you as soon as we can.